Emotional Intelligence and Self Awareness Workshop (SMC005)
Emotional Intelligence and Self Awareness Workshop
Emotional intelligence is the ability to recognise, understand and manage emotions in a way that supports conscious decision making, healthy relationships and personal growth. Many emotional responses are shaped by years of experiences, beliefs and learned coping mechanisms. This course explores how emotions are formed; how emotional patterns develop and how individuals can respond more intentionally rather than react automatically.
Course Duration
3 days
Course Objectives
Course Objectives
By the end of the course participants will be able to:
- Understand the nature and purpose of emotions.
- Identify factors that influence emotional responses.
- Recognise the relationship between thoughts, emotions and behaviour.
- Develop greater self-awareness of emotional patterns and triggers.
- Understand how life experiences shape emotional reactions.
- Practice techniques for emotional regulation and conscious response.
- Improve interpersonal interactions through emotional awareness.
- Develop personal strategies for long-term emotional growth.
Course Outline
Module 1: MODULE 1: FOUNDATIONS OF EMOTIONAL INTELLIGENCE
Understanding Emotions and Their Purpose
Session 1: Understanding Emotional Intelligence
By the end of this session participants will be able to:
- Define emotional intelligence.
- Explain the purpose of emotions.
- Distinguish between emotions and behaviours.
- Recognise the influence of emotions on decision making.
Session 2: The Emotional Response Process
Participants will be able to:
- Explain the relationship between thoughts, emotions and actions.
- Describe how experiences shape emotional responses.
- Identify factors that influence emotional reactions.
- Recognise personal emotional triggers.
Session 3: Understanding and Decoding Emotions
Participants will be able to:
- Identify and label emotions more accurately.
- Interpret emotions as sources of information.
- Distinguish between emotional awareness and emotional suppression.
- Improve emotional self-expression.
Module 2: MODULE 2: SELF-AWARENESS AND EMOTIONAL PROGRAMMING
Understanding Why We Respond the Way We Do
Session 1: Self-Awareness and Personal Conditioning
Participants will be able to:
- Explain the concept of self-awareness.
- Identify factors that influence personal beliefs and perceptions.
- Recognise how past experiences influence present behaviour.
- Reflect on personal patterns of thinking and feeling.
Session 2: Emotional Habits and Coping Mechanisms
Participants will be able to:
- Identify common coping mechanisms.
- Recognise personal emotional habits.
- Differentiate between helpful and unhelpful coping strategies.
- Evaluate the impact of emotional habits on daily life.
Session 3: Blind Spots, Triggers and Emotional Patterns
Participants will be able to:
- Identify emotional blind spots.
- Recognise patterns in emotional reactions.
- Distinguish between facts and interpretations.
- Improve awareness of emotional triggers.
Module 3: MODULE 3: EMOTIONAL SELF-MASTERY
Moving from Reaction to Conscious Response
Session 1: The Power of Awareness and the Pause
Participants will be able to:
- Explain the role of awareness in emotional intelligence.
- Apply techniques for pausing before reacting.
- Recognise emotional escalation patterns.
- Demonstrate greater emotional self-control.
Session 2: Managing Emotional Responses
Participants will be able to:
- Apply emotional regulation techniques.
- Respond constructively in emotionally charged situations.
- Manage emotions during conflict and stress.
- Demonstrate resilience in challenging circumstances.
Session 3: Building an Emotionally Intelligent Life
Participants will be able to:
- Develop strategies for ongoing emotional growth.
- Apply emotional intelligence principles in daily interactions.
- Demonstrate increased personal accountability.
- Create a personal emotional intelligence development plan.
Note: The specific content, activities, and duration of each session may be adjusted based on the target audience, learning objectives, and available time.
Course Language
English
Certification
Certificate of Completion
Frequently Asked Questions
Common questions about the Emotional Intelligence and Self Awareness Workshop course.
Emotional intelligence is the ability to recognise, understand and manage your own emotions, and to read and respond well to the emotions of others. It spans self-awareness, self-regulation, motivation, empathy and social skill — the capabilities that determine how effectively technical skill translates into working with people.
Most workplace failures are not technical — they are missed communication, unmanaged stress, friction in teams and poorly handled feedback. Leaders and staff with strong EQ collaborate better, navigate pressure without escalating it, and build the trust that high-performing teams run on. Research consistently links EQ to leadership effectiveness and career progression.
Anyone who works with people: team leads and managers, customer-facing staff, HR professionals, project officers and executives. It is equally valuable for technical specialists preparing for people-facing or leadership roles.
Self-assessment of your EQ profile; recognising emotional triggers and regulation techniques; empathy and active-listening exercises; giving and receiving feedback; and applying EQ in real scenarios — difficult conversations, conflict, and leading under pressure. The workshop is deliberately hands-on rather than lecture-based.
Yes. Unlike fixed traits, EQ is a set of skills that improve with awareness and deliberate practice. Participants leave with a personal development plan, and organizations often report the differences colleagues notice within weeks — calmer meetings, clearer feedback, fewer escalations.
Online (live-instructor-led over Zoom) and in-person at our training venues across Nairobi, Kigali, Mombasa, Lagos, Cape Town, Addis Ababa, Juba, Cairo and Dubai. The workshop is fully interactive in both formats, and all participants receive the Perk Group Africa certificate of completion with a verification code.
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