Supervisory And People Management Skills Training (SMC006)
Supervisory And People Management Skills Training
Supervisors get exposed to several elements of a business which makes it imperative for them to cater to the needs of all the departments simultaneously. This further results in a high level of stress, and unmanageable workloads where some workers sit idle and others pile up the load, while others take advantage of the rapport with the supervisor which undermines the productivity and thus, a loss to business. This indicates the need for them to possess not only result-oriented supervisory skills but also social and accountability skills too.
Course Duration
2 days
Course Objectives
Course objectives:
The objectives of this Supervisory and People Management Skills training program are: –
- Get clarity to the change in their role from team member to team leader
- Sensitise the participants to meet the needs of the business with ease
- Better conflict management
- Understand the importance of effective communication-oral & written
- Apply active listening skills to avoid misunderstanding
- Effective participation in the meetings
- Envisage how to be assertive
- Understand the mindset of a leader
Organisational Impact
Benefits to the organisation:
The benefits that the company will accrue from this training program are:
- Supervisors will gain a clear perspective of their roles
- A positive work environment
- Address the root cause of the problem
- Reduced attrition
- Increase in the levels of productivity and accountability
Personal Impact
Personal benefits:
The benefits that the participants will get from this training are as follows:
- Better management skills
- Be more effective in your roles
- Improved inter-personal relationships
- Increase in productivity
Course Outline
Module 1: Session 1:
By the end of the session the participant should be able to:
- Understand and explore the role as a supervisor
- Analyse difference between management and leadership and balancing both set of skills
- The journey from a team member to a team leader and competencies of a supervisor
- Understand the tools for practical leadership skills to apply to work situations and challenges
- Managing people expectations and team members
- Managing peers and managers
- Apply Coaching and mentoring skills to the team
- Apply time management skills and prioritize the to do list
Module 2: Session 2:
By the end of the session the participant should be able to:
- Recognizing the achievements of team members
- Understanding team dynamics and characteristics of highly effective team
- Identify opportunities for improving self and team
- Delegation and accountability
- Building trust and the importance in building productive relationships while achieving business results
- Conflict management by developing awareness about the approaches used to manage differences in the work place
- Stress management by identifying situations and factors that lead to stress
- Understand how to handle high-pressure situations and explore possible outcomes when stress management techniques are employed
Note: The specific content, activities, and duration of each session may be adjusted based on the target audience, learning objectives, and available time.
Course Language
English
Training Methodology
To meet these objectives, this program is packed with interactive presentation, exercises, case-studies, tips, and application strategies. Role plays and group discussions will also provide an opportunity to achieve the focused learning objectives. As each of the participants will bring his unique perspective to the class and benefit by sharing the same with others present to arrive at the right mindset to address individual challenges.
Certification
Certificate of Completion
Frequently Asked Questions
Common questions about the Supervisory And People Management Skills Training course.
Supervisory skills are the practical abilities a first-line manager needs to get work done through other people: assigning and following up tasks, giving feedback, handling under-performance, managing conflict, and communicating between their team and senior management.
Newly appointed supervisors and team leads, officers preparing for their first management role, and experienced supervisors who have never had formal training. It is a common choice for organizations promoting strong technical staff into their first people-management positions.
The supervisor's role and mindset shift from doer to leader; planning and delegating work; giving clear instructions and feedback; motivating a team; managing difficult conversations and conflict; performance management basics; and communicating upward and across departments.
This course is built for first-line supervisors and focuses on the daily mechanics of running a team. The Leadership and People Management course goes broader and deeper — leadership styles, emotional intelligence, coaching and organizational leadership — and suits middle and senior managers. Many organizations use the two as a progression path.
Yes — this is one of our most requested in-house programmes. We tailor the case studies to your organization and can train a full supervisory cohort together at your premises or a venue of your choice, in any of our delivery cities or beyond. Group discounts apply for 3+ participants on public cohorts too.
Online (live-instructor-led over Zoom) and in-person at our training venues across Nairobi, Kigali, Mombasa, Lagos, Cape Town, Addis Ababa, Juba, Cairo and Dubai. Both formats issue the Perk Group Africa certificate of completion with a verification code.
Related Courses
Explore more courses in Leadership and Strategic Management
